Synogen Voice Onboarding Voice Onboarding 1 Business Info2 Phone Numbers3 Users4 Auto Attendant5 Call Queue6 Conference Bridge7 Additional Info Business Name*Hours of Operation*How should After Hours calls be handled?*---------------------Do Nothing/Ring IndefinitelyForward CallsGo to a Voicemail BoxPlay a Message Then DisconnectForwarding Number*Voicemail Box*Employee or Extension to forward After Hours calls to.After Hours MessageType your After Hours message here, and we will create it with text-to-speech or if you have an audio file you'd prefer to use, upload it below.File Do you have DIDs (Phone Numbers) to port?*Do you have any existing phone numbers that need to be brought over to your new phone system?YesNoDIDs to Port*Enter all of the DID that you would like to have ported to Synogen Voice. SMS (Text Messaging)*Do any of your numbers need SMS capabilities?YesNoSMS Capable DIDs*Specify which DIDs will be SMS capable and tell us who in your organization will receive them. Please use one line per entry.DIDUser to Receive SMS CSR/Invoice Upload*To port your DIDs we will need a CSR (Customer Service Record) or a recent invoice from your current phone/VoIP provider. Please upload it here. Drop files here or Phone System Users*Choose an option to provide us with your user informationFill out user formUpload a list of usersFile*User List*A list of Users that will be utilizing the phone system.First NameLast NameEmail AddressExtension Do you need an Auto Attendant?*An Auto Attendant is an audio menu callers will hear allowing them to choose where they will be directed.YesNoAuto Attendant Options*Tell us what should happen for each optionNumber PressedWhere is the call directed? Do you need Call Queues?*Call queues are call groups that ring all of it's members. There are several different ways to ring the members in a call group and members can log in and out of the Call Queues.YesNoQueue Information*Call Queue NameUsers or Extensions for this Queue Special FeaturesDo any of these queues require special features like receiving SMS texts, Call Back options, Voicemail? Do you need Conference Bridges?*Conference Bridges are audio meeting rooms that can host up to 70 callers at a time. YesNoHow Many?*Please enter a number from 1 to 99. Additional InformationProvide us with any additional information that was not covered in this questionnaire.Audio or other File UploadsUpload any audio files that will be used for hold music, greetings, etc. You can also upload any other documents that may be helpful for the onboarding process. Drop files here or EmailThis field is for validation purposes and should be left unchanged.
