Synogen Solutions

Web Chat and Call Controls

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Web Chat and Call Controls

Chat & Call Controls:

-Chat with co-workers, connect calls to any of your phones and handle inbound or active calls

  1. The contacts menu displays your co-workers. This menu is in the lower right of the web portal
  2. Clicking the message icon next to a contact will initiate a chat
  3. You can make calls via the dial pad or by clicking the phone icon next to a contact.
  4. Incoming calls can be answered or rejected.
  5. During an active call, a menu will be present that lets you put the call on hold. Transfer, end it, or even record if that feature is enabled on the account.
  • Note: A green dot next to the contact means they are available, while the red means they are on a call or set to Do Not Disturb (DND). The blue square means they are in the portal and can chat.                                                                                                                                           


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