Setting up Two Factor Authentication for email

Setting up Two Factor Authentication for email:

  1. Access the portal like normal by going to and then sign in with your email and password.                                                 
  2. Once signed in you will be prompted to choose your preferred method of 2FA.
  3. Click the “Other methods” drop down to see all the available options.
  4. If you would like to receive a text or a call, choose either Voice or SMS text message, enter your phone number below and press next. Then follow the instructions on screen.
  5. The other 3 options will require you to install an app to use. Choose the 2FA app method of choice, click next and then follow the on-screen instructions.
  6. Once you have accessed your email your set up is completed.

First Time Email Setup

First time Email Setup:

  1. Go to                                                                                                                                                -If your company link does not work use
  1. Once there enter your email and your temporary password and login                                                                                                                         


  1. It will then prompt you to reset your password to something unique.                                                                                           -Once your password is reset, we can add it to Outlook                                                                                                                                                                         


  1. Start by typing control panel (1) in the start menu and launching it (2)                                                                                                                       


  1. Then press the “Category” drop down and select “Small Icons”                                                                                                                                     


  1. Then select Mail (Microsoft Outlook)                                                                                                                                                                                   


  1. Choose “Show Profiles”                                                                                                                                                                                                           


  1. Then click “Add”                                                                                                                                                                                                                       


  1. Enter “Exchange” and press “OK”                                                                                                                                                                                         


  1. Enter your name, followed by your email address and password and press “Next”                                                                 -It will then attempt to add your email                                                                                                                                       -It may also ask you if you would like to allow connection to the server, Press “Yes”                                                                                                                                                             
  1. Open the drop-down menu for profiles and select “Exchange” and then click “Apply”                                                                                             


  1. Once applied, open Outlook and your new email profile will take affect.

Adding email to an existing Outlook profile

How to add email to an existing Outlook profile:

  1. Click on File at the top of the screen                                                                                                                                                                                       
  2. Click on “Add Account”                                                                                                                                                                                                           
  1. Fill in your email username ( and password. After the account is added you will be prompted to restart outlook for the changes to take effect.                                                                                                                                                                                   

Adding Email to a Mobile Device

Instructions for adding Synogen Email to a mobile device

For iOS devices:

  1. Turn off Wi-Fi.
  2. Based on your iOS version:
    • For iOS 12: Go To Settings > Passwords & Accounts > Add Account
    • For iOS 11: Go To Settings > Accounts & Passwords > Add Account
    • For iOS 10: Go to Settings > Mail > Account > Add Account
    • For iOS 9 and lower: Settings > Mail, Contact, Calendars > Add Account


  1. On the Add Account screen, tap Microsoft Exchange.


  1. Enter the full email address in the Email field and your mailbox password in the Password field, then tap Next.  

  1. You will be prompted to either configured automatically or manually, choose configure manually and enter the following information:
    • Server Name:

                   (Your server will be different, please contact the Helpdesk for info)

    • Domain: Leave it blank
    • Username: Enter your full email address
  1. After that information is enter, press next
  2. If it is successful press save and your email setup is complete.


For Android Devices:

  1. Open Application drawer from the Home screen by swiping up and tap Settings.
  2. Tap Add Account.
  3. Choose Microsoft Exchange ActiveSync.
  4. Type in your primary email address and your password.
  5. Press Sign in and you email is now added
  6. (Optional) If your device asks for additional information enter the following:
    • Email address:type in your email address
    • Domain\Username:Leave blank
    • Password: Your password
    • Exchange Server:
      • (Your server will be different please contact the helpdesk for this information)

7.After the server information is entered click sign in and accept the security prompt.

*Your email set up is complete.