Synogen Solutions

Adding Email to a Mobile Device

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Adding Email to a Mobile Device

Instructions for adding Synogen Email to a mobile device

For iOS devices:

  1. Turn off Wi-Fi.
  2. Based on your iOS version:
    • For iOS 14: Go To Settings > Mail > Accounts > Add Account
    • For iOS 12/13: Go To Settings > Passwords & Accounts > Add Account
    • For iOS 11: Go To Settings > Accounts & Passwords > Add Account
    • For iOS 10: Go to Settings > Mail > Account > Add Account
  1. On the Add Account screen, tap Microsoft Exchange.


  1. Enter the full email address in the Email field and your mailbox password in the Password field, then tap Next.  

  1. You will be prompted to either configured automatically or manually, choose configure manually and enter the following information:
    • Server Name:

                   (Your server will be different, please contact the Helpdesk for info)

    • Domain: Leave it blank
    • Username: Enter your full email address
  1. After that information is enter, press next
  2. If it is successful press Save and your email setup is complete.


For Android Devices:

  1. Open Application drawer from the Home screen by swiping up and tap Settings.
  2. Tap Add Account.
  3. Choose Microsoft Exchange ActiveSync.
  4. Type in your primary email address and your password.
  5. Press Sign in and you email is now added
  6. (Optional) If your device asks for additional information enter the following:
    • Email address:type in your email address
    • DomainUsername:Leave blank
    • Password: Your password
    • Exchange Server:
      • (Your server will be different please contact the helpdesk for this information)

7. After the server information is entered click sign in and accept the security prompt.

*Your email set up is complete.

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