Top 4 IT Best Practices To Help Your Office Run More Smoothly

As businesses grasp the ever-growing importance of IT in today’s unprecedented times, it is imperative that your business has a smooth and simple IT process. Whether you are an enterprise-level business or are a small team of dedicated workers, an interruption to the IT process can bring your business grinding to a halt. Poor IT system management means lost productivity, increased risk, and most importantly, lost money.

By following these 4 simple IT best practices, you will have a simple guide on how to implement strong interoffice best practices for technology users in your workplace while immediately lowering the exposure to risk against your company and personal data.

  1. Time Is Money
    Technology is a fickle beast, often requiring regularly scheduled software updating and system patching in order to run smoothly. Unfortunately for businesses without proper IT system management, not staying up to date on these updates and patches could lead to slower productivity, or even productivity grinding to a halt in order to hurriedly install these updates. Without the guidance of a managed security services team, many businesses simply don’t have the resources to keep their updates and patches current.
  2.  Communication Is Key
    When it comes to timely IT system management, clear and quick communication is a key component. IT process implementation can be a complex undertaking, so be sure to clearly communicate with other members of the company in a language that is simple and understandable to everyone. This will allow knowledge to expand more rapidly and set your company up for success in your future IT management.
  3. Set Up A Clear Process
    Managing your organization’s information technologies, as well as the people that interact with them, can be a big challenge. By working with a dedicated IT Solutions Provider, you can set up a simple, repeatable process to address any and all issues that may arise in your information technology systems. Your process should include constantly analyzing and evaluating your office technology while creating a plan to correct issues and align your systems and business goals. Work with expert technicians to perform hardware installation and software configuration to optimize your office network. By taking a proactive approach to monitoring and technical support, you can keep your office productive and profitable.
  4. Automation is Key
    Automation represents an essential factor in the implementation of any IT management strategy. You need to ensure that your team has the best tools when carrying out their activities. Setting up this automation along with the best technology allows for the empowerment of your employee’s workflows and results in the faster and more efficient delivery of services.

By following these 4 IT best practices, your business will be set up for success when looking to expand and improve your internal IT processes. Looking to leave it to the professionals? The dedicated technicians at Synogen Solutions provide comprehensive IT management services to simplify technology and let you focus on what really matters: running your business! For more information on how Synogen Solutions can help ease your IT processes and bring you peace of mind, don’t hesitate to contact us today.

3 Reasons Why Top-Notch IT Services Are the Game-Changer for your Business

Your company is building headway and gaining a customer-base that you never thought possible. If you did, then I’m sure you’re both equally grateful and possibly a bit overwhelmed by it all. Your employees are diligent, your mission statement is fully in practice, and all signs point to an even more steeply rising curve to the heavens of success. But suddenly, your team needs to find that one client call they made three weeks ago to extract some important information. Conference calls are getting more and more common, yet employees seem to be spending too much time fumbling through the process of creating one. All businesses come with growing pains. Thankfully, IT is one of the best solutions to start optimizing the way your business runs.

Here are three reasons why great IT services are the way to go:

It Accentuates Your Thriving Employees.
Let’s face it, you didn’t hire your employees to fish through voicemails all day to find one piece of information, did you? We didn’t think so. As a company, we owe it to our employees to give them the best possible working experience. That’s why when developing a clearly organized and streamlined process of IT services, such as offering voicemail-to-email services, creating automated attendants for high-capacity calls, and providing screen-sharing video meeting technology, we begin seeing our employees utilize normally time-wasting processes with ease, so they can focus more on what they’re best at– whether closing a sale, pitching a project, or serving as a reliable and outgoing customer support team member. Specific IT features are available to serve an already highly functioning team. It’s the glue that holds a company together– without it, systems will sooner or later fall apart; with it, systems will stand strong.

It Keeps Your Data Safe.
With more and more companies creating SaaS and other virtual services, there are more opportunities than ever for hackers, viruses, and data snatchers to invade on your team. Taking strategic efforts to protect your team from malware, viruses and other cybersecruity threats grants you the opportunity to keep your team as safe as possible. When tragedy does strike in cyberspace, your team will know they can take an extra breath of relief knowing their information is safe.

It Supports You– Whenever You Need.
No, it’s not worth it to spend an entire afternoon looking up Youtube videos on how to fix stubborn technological issues. Even with pre-existing services, there will always be regular maintenance and upgrades needed to ensure that operations continue to run smoothly. When you and your team have access to a group of trained IT professionals, with the support team number right in your address book, you’ll know that even the smallest of issues can be resolved with one call.

Okay, so IT services are pretty important to your growing business. So, let’s get to chatting!

Call us now to learn more about our three step process to success in creating personalized IT solutions for your team.

The Expanding Reach of Cyberthreats

Human reliance on online technology has rapidly grown since the advent of the internet. While we’re constantly “plugged in”, our dependency does not always coincide with a true understanding of the risk exposure inherent to online access. From a business perspective, ensuring that every employee understands these risks is crucial to protecting vital information.

Malware as a Blanket Term for Software Hacking
Short for “malicious software”, the goal of malware often involves first gaining access to a company’s network, damaging the computer system, and controlling access to data. Some clear signs that your computer has been attacked by malware include the computer becoming very slow, the computer freezing or shutting down unexpectedly, and an unidentifiable increase in your computer’s internet activity. While these viruses use different techniques, they all require the user to voluntarily permit initial access into their system.

Ransomware and other Malware Examples
Once inside a network, a hacker can choose which type of malware they’d like to use, depending on their intentions. These can include Spyware, Rootkit, Adware, and Ransomware. Ransomware is designed to hold a network’s data hostage from the user until a fee is paid. Only the hacker knows the decryption key to unlock the information. Bitcoin is typically the currency requested through ransomware schemes.

Phishing as a Gateway into Your Computer
Phishing is often the doorway used to infect a computer with malware. It’s classified as a type of wire fraud because it’s accomplished through the use of an internet connection. Phishing occurs when an email appears to be from a legitimate source asking the user for sensitive information. This can include login credentials such as usernames and passwords, banking or other personal information. Some ways to quickly identify phishing activity include recognizing that the email’s rhetoric seeks to cause immediate panic, that the email address doesn’t match the company in question, or there is an attachment to the email that looks suspicious.

Evolving Tactics to Steal Information
The tactics used to steal information and money online have evolved over time, largely through the rise of socially engineered attacks and the increasing access to the internet through cellphones. As social media has grown, it’s become easier for phishers to obtain an individual’s sensitive information. A person’s place of work can be found on LinkedIn, their favorite places can be found through the Check In feature on Facebook, and the type of pet they have through Instagram. Once a hacker has these details, a phishing email can be customized to the individual they’re attempting to scam, increasing its believability.

Additionally, with more people being constantly online through their smartphones, a hacker now has more of an incentive to attack an individual when attempting to infiltrate a business. For example, if an uninformed employee keeps their private passwords the same as their passwords at their place of work, a hacker could rather easily gain access to a company’s network by targeting a single employee. Suddenly, an individual’s ignorance has become your company’s liability. Often, the best defense against corporate cyberthreats begins with employee education on which threats pose the most harm, and how they can diligently be avoided.

Ways to Recognize Relevant Software Vulnerabilities

Programming code can look complex to the untrained eye. Similar to translating a document from one language into another, it’s possible for computer code to translate imperfectly, especially when the software being coded is multifaceted. Bugs exist in all released applications, even when the software appears to be working perfectly. No one wants a hole in the fence around their property, and a defect in software presents a similar flaw. These bugs make your network vulnerable, which when exploited can be catastrophic to your network. How can you identify which patches are important, and which ones are best to protect your data?

Current Events and Exposure Concerns
All software has a range of problems that are addressed through patches, but some patches are regarded as more critical than others. Considering the aggregate knowledge of where hackers are concentrating their efforts is crucial to your network’s security. In 2020, malicious activity has been centered around infiltrating VPNs because these networks may have been created hastily in response to COVID-19. It’s critical for IT specialists to be aware of how current events are shaping security threats, to be as dynamic in their response as possible.

Additionally, patching software is a resource-driven effort. It may not be necessary to install every patch that’s released; instead, it’s recommended that emphasis be placed on Common Vulnerabilities and Exposures (CVEs). This database is nationally maintained, and its goal is to keep the public informed about the most targeted vulnerabilities. It also provides information on how to fix these vulnerabilities when they occur.

There are other vulnerabilities every IT professional should seek to actively prevent, including:

Buffer Overflow: When software fails to put a parameter on the size of an input, the program can become burdened with oversized data. Without an adequate safeguard, the possibility exists for malicious code to overwhelm a network.

Path Traversal: Anytime a website includes pictures, or scripts that prompt another action to occur, it presents an opportunity for a hacker to imbed an unauthorized file into a system. ../ is the most common way code variables are manipulated to access information through the path traversal technique.

Reliable Encryption Methods: The secure encryption of your client’s information should be at the forefront of your data security concerns. When your software’s encryption methods are faulty, your network’s exposure to risk is heightened. Identifying your software’s cryptographic methods is essential to keeping a network secure.

Selective Deployment of Tested Patches
Once you’ve identified key areas of weakness, it’s recommended that any changes to the software be tested before going live. This will allow you to see how the entire program responds to the update, and recognize unanticipated alterations to other network areas.

While you’ll have access to all of the updates released for a particular software that you’re using, understanding the greatest threats to its security is vital in protecting it against the most relevant threats. Hackers are necessarily adaptive in their techniques. You may never be completely able to anticipate their next move, but these best practices will help you to know which updates to implement on a consistent basis.